No surprises
You should know the number before the truck pulls up. Here is exactly how a Holt Brothers visit is billed, with a worked example, so nothing on the invoice is a surprise.
Walkthrough
Example
| Service call | $150 |
| Labor · 1 hr (diagnosed and igniter replaced) | $150 |
| Travel · Winfield is inside 30 miles | $0 |
| Part · igniter, approved by you first | at cost + markup |
| Total before the part | $300 |
Same job in Wichita: add roughly 45 miles each way beyond the 30-mile line at $3/mi — we quote the exact mileage when you call.
Questions folks ask
Yes. It covers the drive, the diagnosis and the first look at your rig, and it applies to every visit including return trips for ordered parts. It is separate from mileage: within 30 miles of Arkansas City there is no travel charge on top of it.
Labor has a one-hour minimum. A 20-minute fix is billed as $150 service call + $150 labor = $300. Most calls are diagnosed and repaired inside that first hour.
Only when you ask for it and we can come right away — a slide stuck out at checkout, no power the night before you leave. It bills at $250 per hour instead of $150, plus the standard service call. If we can't come immediately, you're never charged the priority rate.
At cost plus a fair markup. You approve every part before it's ordered, so there are no surprise line items.
Yes. Manufacturer and extended-warranty repairs and insurance claims — including hail and lightning damage — are priced case by case because every claim is different. We work directly with your insurance company and adjuster; call and we'll walk you through it.
We can give an honest range and tell you what to check first. Sometimes a five-minute phone call fixes it and we don't charge for that. A firm number needs eyes on the rig.
Something acting up?
Call or text (316) 558-4394, or send a photo of the problem. Based in Arkansas City, working Wichita to Ponca City.